How can we help?
Results help for runners. Product and technical support for organisers and timing teams.
Results support
For runners with a missing or incorrect result, start, split or finish time. Prepare the details below.
Product and technical support
For organisers and timers: contact our team about equipment, software or your timing setup.
Prepare your results enquiry
This is a checklist, not a submission form. Include these details in your email to results support.
Event name and date
Use the event’s full name and the date you took part.
Distance and bib number
Include your race distance and bib number, if known.
Your name and email
Include the name used for your entry and an email address for replies.
Issue type
Missing result · Start · Split · Finish · Other
What happened?
Describe what is missing or seems incorrect. Include the relevant timing point and any useful context.
Clock time or elapsed race time?
If you know an approximate time, say which kind: clock time means the time of day (for example, 14:32); elapsed race time means the time since your start (for example, 42 minutes). State whether you mean the event’s start signal or your own start-line crossing.
This link opens your email app. Include the details above and send your enquiry there; this website does not send a message.